Reply From ASTRO

Beside sending the complaint to The Sun newspaper, I also send it to the ASTRO itself.
And this is the respond i received today.

Dear Encik Wan Azhar,

We refer to your email below.

Please accept our sincere apologies for the inconvenience caused.

Please be advised that we have agreed to waive your subscription fee amounting to RM5.99 due to the technical problem from 10 May 2008 to 12 May 2008. This adjustment will be reflected on your forthcoming statement.

We trust the above clarifications are in order. Should you have further queries, kindly contact our Call Centre at 1300-82-3838 which is operational from 8.00 am to 12.00 midnight daily or email to wecare@astro.com.my.

It is our pleasure to be of service to you.

Yours Sincerely,

Even though my phone bills cost much higher than this, but I'm still glad that they do give some waive.